Microsoft Pisses Off Customers Again With Skype for Business
Microsoft has redesigned Skype once again, after taking on customer complaints that the improver of features from Snapchat "overcomplicated" the app.
As a outcome of user feedback, Microsoft has decided to kill off Highlights, a characteristic that let users post a collection of photos that friends could react to.
Highlights was Skype's answer to Snapchat stories and came with its poorly received redesign a year ago aimed at making it more of a messaging app.
Microsoft's experimentation with blueprint changes "overcomplicated some of our core scenarios", including Skype'due south original purpose of making calls, according to Peter Skillman, director of design for Skype and Outlook.
"Calling became harder to execute and Highlights didn't resonate with a bulk of users. We needed to accept a step back and simplify," he explained.
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Skype's designers are at present focusing on the chief reasons people employ Skype, including making voice and video calls and sending messages.
On mobile devices, Skype will now have just three buttons for quick access to Chats, Calls, and Contacts. Forth with Highlights, Capture is disappearing likewise. Users who posted Highlights will accept until September xxx to download them.
"Our new navigation model removes redundant and underused features that create clutter -- making information technology much easier to find the people you lot want to talk to and contact them in an instant," said Skillman.
The Skype desktop app is getting updated to make it simpler for long-time Skype users to get the hang of. At present the buttons for Chats, Calls, Contacts, and Notifications are on the top left of the window.
Microsoft has also brought back the Skype 'Archetype' bluish theme and dropped decorative elements such as notifications with a squiggle shape cut out since they didn't help productivity.
The pattern update follows the July launch of Skype version eight, the successor to Skype Classic or version vii.
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Microsoft originally planned to cutting off support for version vii on September 1, only this week backtracked on the borderline due to user complaints and promised to back up it for a "limited time". However, information technology will eventually cut support for version 7.
Microsoft is too working on delivering key features it failed to include in the new Skype.
These include split up window view on Windows 10, the power to change the font size in conversation, searching for a message within chat, online status improvements, privacy settings, and simplifying how to add a phone number equally a contact.
Skillman said users can wait many more changes in coming months every bit it works on improvements for calling, conversation, and contacts. Users can now also vote up feature requests on Microsoft's new UserVoice site.
"We are listening to your feedback and are wholly committed to improving the Skype experience based on what you are telling us," he wrote.
Microsoft says the new expect gives you "a full range of color expression" with light and dark themes.
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Source: https://sage.dvrdns.org/article/microsoft-you-complain-skypes-too-complicated-so-weve-redesigned-it-again/
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